Mystery shopper audits

Aimed at all shopping centre customer facing staff - customer services, security, housekeeping etc.

whitewallmarketing offer an independent mystery shopper audit service to help ensure standards are maintained and customer service is recognised.

Built over a period of time this audit service will provide an excellent benchmarking tool and allow key performance indicators to be set and monitored.

• Track new customer service & marketing initiatives
• Ensure brand values are being championed by all staff
• Evaluate how customer complaints are handled
• Reward customer service excellence

For further information on this service please contact us .